AI-Powered Solution

Handle Support Call Overflow Without Hiring

Manage support call spikes and busy periods with AI that provides consistent, knowledgeable customer service when your team is overwhelmed.

Support Calls Spike Unpredictably

Product launches, issues, and seasonal peaks overwhelm your support team. Customers face long waits, and your team burns out trying to keep up.

18 min
average hold time during peaks
34%
of callers hang up when on hold
$45k
cost to hire and train support staff

Instant Support Scaling, Zero Wait Times

Your AI assistant handles unlimited simultaneous calls, providing immediate support while seamlessly escalating complex issues to your team.

Unlimited Capacity

Handle 1 or 1,000 simultaneous calls without any degradation.

Knowledge Base Integration

Answers questions using your documentation and FAQs.

Smart Escalation

Identifies complex issues and routes to human agents intelligently.

Real-Time Analytics

Track call volumes, topics, and resolution rates instantly.

The Benefits Are Clear

Zero Hold Times

Every customer gets immediate attention, even during peak periods.

Consistent Quality

Same high-quality responses whether it's the 1st or 1000th call.

Team Protection

Shield your human agents from burnout during busy periods.

Cost Control

Handle growth without proportional hiring costs.

How It Works

1

Upload Knowledge Base

Provide FAQs, documentation, and common solutions.

2

Set Routing Rules

Define which issues need human attention.

3

AI Handles Overflow

Automatically activates when wait times exceed thresholds.

4

Seamless Handoffs

Complex issues transferred to agents with full context.

The Impact on Your Business

< 10 sec
Wait Time
Average time to speak with AI
-85%
Cost per Call
Reduction vs human agents
+42%
Customer Satisfaction
Improvement from faster response

Related Solutions

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